The Impact of ISO 27001 Implementation, Leasing Adoption, and Customer Trust on Data Center Leasing Decisions
DOI:
https://doi.org/10.59188/eduvest.v5i1.50182Keywords:
ISO 27001, Risk Management, Customer Trust, Leasing Decisions, Data Center, Information SecurityAbstract
This study aims to evaluate the impact of ISO 27001 implementation, risk management, and customer trust on data center leasing decisions. In an increasingly digital era, information security has become a critical factor in maintaining customer trust and satisfaction. This study uses a quantitative approach with a survey method through questionnaires distributed to data center customers. The results of the study show that the implementation of ISO 27001 significantly affects data center leasing decisions. Good risk management also has a positive impact on leasing decisions, while customer trust plays an important role in retaining and attracting new customers. These findings affirm that data center companies need to continuously strengthen their information security management systems to enhance customer trust and loyalty. This study provides practical contributions to data center companies in implementing and improving information security standards as well as providing academic insights into the literature on information security.
References
Abdalslam, A., Jdennis, L., & Owen, G. T. (2014). Qualitative Methods In Higher Education Policy Analysis: Using Interviews And Document Analysis Related Papers T He Qualit At Ive Report Qualit At Ive Met Hods In Higher Educat Ion Policy Analysis: Using Interviews And Document Analysis. In The Qualitative Report (Vol. 19).
Adelia Talitha Nur Laily, N. (2023, N. Analysis And Evaluation Of The Level Of Awareness And Compliance Of Pt Abc Employee Information Security Based On Iso 27001:2013; Audina Furi Nirukti, 2012, N. The Influence Of Brand Awareness And Word Of Mouth On Purchasing Decisions (Survey On Foursquare Location-Based Social Media Users);
Basu, A. (1998). An Exploration Of Entrepreneurial Activity Among Asian Small Businesses In Britain. Small Business Economics, 10, 313-326.
Bdo. (2022). Top 4 Accounting Challenges Businesses Face As They Scale Up. Bdo Canada. Link
Bednár, I. R., & Tarísková, I. N. (2017). Indicators Of Startup Failure. International Scientific Journal "Industry 4.0", 240(5), 238–240.
Bist, A. S. (2023). The Importance Of Building A Digital Business Startup In College. Startupreneur Business Digital (Sabda Journal), 2(1), 31-42.
Bowen, G. A. (2009). Document Analysis As A Qualitative Research Method. Qualitative Research Journal, 9(2), 27–40.
Brüderl, J., Preisendörfer, P., & Ziegler, R. (1992). Survival Chances Of Newly Founded Business Organizations. American Sociological Review, 227-242.
Candiwan, C. (2014, November). Analysis Of Iso27001 Implementation For Enterprises And Smes In Indonesia. In Proceedings Of The International Conference On Cyber-Crime Investigation And Cyber Security (Iccics2014), Kuala Lumpur, Malaysia (Vol. 1719, P. 5058).
Cb Insights. (2021). The Top 12 Reasons Startups Fail, Pp. 1-12.
Chatterjee, S., Ghatak, A., Nikte, R., Gupta, S., & Kumar, A. (2022). Measuring Servqual Dimensions And Their Importance For Customer-Satisfaction Using Online Reviews: A Text Mining Approach. Journal Of Enterprise Information Management.
Chopra, A., & Chaudhary, M. (2020). Implementing An Information Security Management System. Apress, New York.
Culot, G., Nassimbeni, G., Podrecca, M., & Sartor, M. (2021). The Iso/Iec 27001 Information Security Management Standard: Literature Review And Theory-Based Research Agenda. The Tqm Journal, 33(7), 76-105.
Croll, A., & Yoskovitz, B. (2013). Lean Analytics: Use Data To Build A Better Startup Faster. O'reilly Media, Inc.
Dai, N. T., Free, C., & Gendron, Y. (2019). Interview-Based Research In Accounting 2000–2014: Informal Norms, Translation And Vibrancy. Management Accounting Research, 42, 26–38.
Deloitte. (2014). A Report By Deloitte Blue Heading Green Heading The Scale-Up Challenge Contents.
Duruflé, G., Hellmann, T. F., & Wilson, K. E. (2017). From Start-Up To Scale-Up: Examining Public Policies For The Financing Of High-Growth Ventures.
Dr. I Made Sastra Utama, 2023, N. The Influence Of Price, Design, And Brand Image On Gold Purchase Decisions At Utama Jewelry Store;
Eurostat-Oecd Manual On Business Demography Statistics (2007), European Commission.
Fried, H. O., & Tauer, L. W. (2015). An Entrepreneur Performance Index. Journal Of Productivity Analysis, 44, 69-77.
Fu, T. W., Ke, M. C., & Huang, Y. S. (2002). Capital Growth, Financing Source And Profitability Of Small Businesses: Evidence From Taiwan Small Enterprises. Small Business Economics, 18, 257-267.
Ganesha, H. R., & Aithal, P. S. (2022). How To Choose An Appropriate Research Data Collection Method And Method Choice Among Various Research Data Collection Methods And Method Choices During Ph.D. Program In India? International Journal Of Management, Technology, And Social Sciences, 455–489.
Griva, A., Kotsopoulos, D., Karagiannaki, A., & Zamani, E. D. (2021). What Do Growing Early-Stage Digital Start-Ups Look Like? A Mixed-Methods Approach. International Journal Of Information Management, 102427.
H. A. M. A. T. Y. Susanto, "Information Security Management," International Journal Of Electrical & Computer Sciences, 2011. German.
Hamdi, Z., Norman, A. A., Molok, N. N. A., & Hassandoust, F. (2019, December). A Comparative Review Of Isms Implementation Based On Iso 27000 Series In Organizations Of Different Business Sectors. In Journal Of Physics: Conference Series (Vol. 1339, No. 1, P. 012103). Iop Publishing.
Hoffman, R., & Yeh, C. (2018). Blitzscaling: The Lightning-Fast Path To Building Massively Valuable Companies. Currency.
Iso. (2013). Iso/Iec 27001:2013. “Information Technology Security Techniques Information Security Management Systems Requirements”.
Jauhary, H., Pratiwi, G. E., Salim, A. Z., & Fitroh, F. (2022). The Application Of Iso27001 In Maintaining And Minimizing Information Security Risks: A Literature Review. Journal Of Informatics Media, 14(1), 43-49.
Johnson, R. B., & Onwuegbuzie, A. J. (2007). Toward A Definition Of Mixed Methods Research. Journal Of Mixed Methods Research, 1(2), 112–133.
Kaila, U., & Nyman, L. (2018). Information Security Best Practices: First Steps For Startups And Smes. Technology Innovation Management Review, 8(11), 32-42.
Kakouris, A., & Sfakianaki, E. (2018). Impacts Of Iso 9000 On Greek Smes Business Performance. International Journal Of Quality & Reliability Management, December 2021.
Kauffman Indicators. (2017). Kauffman Indicators Of Entrepreneurship.
Kitsios, F., Chatzidimitriou, E., & Kamariotou, M. (2023). The Iso/Iec 27001 Information Security Management Standard: How To Extract Value From Data In The It Sector. Sustainability, 30 November.
Kollmann, T., Stöckmann, C., Hensellek, S., & Kensbock, J. (2016). European Startup Monitor 2016. Universität Duisburg-Essen Lehrstuhl Für E-Business.
Kosutic, D., & Pigni, F. (2018). Exploring The Impact Of Information Security Practices On Competitive Advantage.
Kusumaningtyas, A., Bolo, E., Chua, S., Wiratama, M., & Tirdasari, N. L. (2021, December). Why Start-Ups Fail: Cases, Challenges, And Solutions. In Conference Towards Asean Chairmanship 2023 (Tac 23 2021) (Pp. 155-159). Atlantis Press.
Lami, G., Fabbrini, F., & Buglione, L. (2014, October). An Iso/Iec 33000-Compliant Measurement Framework For Software Process Sustainability Assessment. In 2014 Joint Conference Of The International Workshop On Software Measurement And The International Conference On Software Process And Product Measurement (Pp. 50-59). Ieee.
Luther Theng, 2023, N. The Influence Of Digital Marketing, Word Of Mouth, And Service Quality On Patients' Decisions To Visit Budi Medika Bandar Lampung Hospital;
Masters, B., & Thiel, P. (2014). Zero To One: Notes On Start Ups, Or How To Build The Future. Random House.
Risma Lukitowati, 2019, N. Analysis And Evaluation Of The Level Of Awareness And Compliance Of Pt Abc Employee Information Security Based On Iso 27001:2013)
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Aditya Dyan Permadi, Laura Lahindah
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
