Enhancing Knowledge Management Implementation in Yayasan Kesehatan Keluarga Indonesia

Abstract

Knowledge Management (KM) is crucial for enhancing organizational efficiency, promoting innovation, and improving decision-making. This study evaluates the Knowledge Management (KM) readiness of Yayasan Kesehatan Keluarga Indonesia (YKKI), highlighting primary issues and suggesting strategic measures for improvement. As a non-profit health organization, YKKI encounters unique challenges, such as sustainability (due to limited resources and dependence on donor financing) and the necessity to reconcile operational efficiency with mission-driven goals. This research employs a mixed-methods approach, utilizing quantitative evaluation via the Asian Productivity Organization (APO) KM Assessment Tool and qualitative in-depth interviews, to evaluate YKKI's knowledge management maturity and identify obstacles to adoption. Findings suggest that YKKI is at the "Refinement" phase of knowledge management maturity, where knowledge sharing is acknowledged but not entirely institutionalized. The critical issues include inconsistent leadership support, a lack of standardization, and fragmented knowledge accessibility. This study recommends three strategic enhancements: (1) reinforcing leadership commitment, (2) optimizing organizational business processes, and (3) enhancing knowledge storage and accessibility. Establishing a centralized knowledge management approach will synchronize knowledge management initiatives with YKKI’s strategic goals, ensuring knowledge sharing, operational efficacy, and enhanced service model delivery.